Riding
How do I know the fare? Your quote, with every fee itemized, is shown before you confirm. Can I schedule ahead? Yes — from 30 minutes to 30 days out, up to 20 scheduled rides at once. Pets? Choose NEXPET (+$3.00) to match with a driver who accepts animals; service animals always ride free under our accessibility policy.
Cancelling
Does cancelling cost anything? On-demand requests are free to cancel within the grace window. A scheduled ride is free to cancel until your driver starts heading to you; after that a $5.00 fee applies and goes entirely to that driver. Eligible NEXPLUS plans forgive several cancellation fees each month. Details: Refund & Cancellation Policy.
Driving
What do drivers earn? A per-trip breakdown shows rider payment, platform fee, and driver earnings on every receipt. California drivers get Prop 22 guaranteed earnings, a healthcare stipend when qualifying, and protected NEXBREAK rest. How do I start? Sign up, verify with NEXPASS, pass the background check.
Membership
Where do I subscribe? On the web portal — the apps show status but don't sell plans. Can I cancel online? Always, effective at period end. See NEXPLUS.