1Requesting rides
When you request a ride, we match you with an available independent driver. You will see the driver's first name, photo, vehicle, and license plate before pickup — verify them before entering the vehicle. A fare estimate and applicable fees are shown before you confirm; confirming a request authorizes the charge to your selected payment method through Stripe when the trip completes.
2Service tiers
NEXLEFT offers multiple service tiers (for example NEXGO, NEXEXEC, NEXELITE, NEXBLACK, NEXSHE, NEXCARE, NEXSAFE, NEXPOOL, NEXFLEX, NEXGREEN, and NEXMAX). Availability varies by market and time. Tier descriptions, vehicle standards, and pricing are shown in-app before you book. Some tiers carry eligibility requirements (for example, NEXCARE medical transport and large-capacity NEXMAX bookings).
3Fares, fees & receipts
Your fare is calculated from base, time, and distance rates for the selected tier, plus disclosed fees which may include a service fee, state or local surcharges, driver-benefit fees required by law, tolls, and — where in effect — bounded dynamic pricing. All applicable fees are itemized on your in-app receipt. Current standard rates and fee disclosures are published on our pricing page.
4Scheduled rides
Rides may be scheduled in advance within the booking window shown in-app (minimum lead time and maximum horizon apply, with a cap on concurrent scheduled rides per account). A scheduled ride accepted by a driver is free to cancel until that driver begins traveling to your pickup; after that, the en-route cancellation fee described in the Refund & Cancellation Policy applies and is paid in full to that driver. You will always see the policy before confirming and be asked to confirm again before any fee is charged.
5Cancellations
Cancellation windows, fees, plan-based cancellation forgiveness, and refund handling are set out in the Refund & Cancellation Policy, which is part of these terms.
6Rider conduct
Treat drivers and other riders with respect. The following are prohibited and may result in fees, suspension, or removal from the platform: unlawful conduct; harassment or discrimination; possession of open containers of alcohol or unlawful substances; use of alcohol or drugs in the vehicle (NEXLEFT maintains a zero-tolerance policy — report suspected impairment in-app immediately); damaging the vehicle (cleaning and damage fees may be charged with documentation); exceeding vehicle seating capacity; failing to use seat belts or legally required child restraints (riders are responsible for providing child seats where required); and misuse of safety features.
7Accessibility & service animals
Drivers on the platform are required to accommodate riders with disabilities in compliance with applicable law, including transporting service animals and reasonably stowable mobility devices at no additional charge. If you experience an accessibility issue, report it in-app or to support@nexleft.com and we will investigate.
8Lost items
Use the in-app lost-item flow to contact your driver after a trip. Drivers are independent contractors; NEXLEFT will facilitate contact but does not guarantee recovery. A driver return fee may apply and is always disclosed before you confirm a return trip.
9Ratings & feedback
You may rate trips and provide feedback. Ratings help maintain platform quality and safety. Fraudulent or abusive feedback may be removed and may result in account action.
10Contact
support@nexleft.com · Contact page · NEXLEFT, INC., 30 N Gould St Ste R, Sheridan, WY 82801, US.